The AfterMarket Concepts Advantage 

Whether you have an existing program that requires administrative support or you're looking for a new product to offer your customers, AfterMarket Concepts has the complete package. We provide data center operations, a state-of-the-art call center, customer service, claims adjudication, and administrative reporting; all provided by people who are experts in service contract administration.

AfterMarket Concepts will train your staff in proven techniques to effectively sell your service contract program.

Training

At AfterMarket Concepts LLC, we understand that loyal customers are crucial to your organization. That is why we have developed an extensive customer service training program for our staff that prepares them to meet the needs of your service contract customers. All reps are trained under the philosophy that “complete customer satisfaction is our primary concern.”

Marketing Materials

We provide everything you need for a professional marketing program including posters, brochures, service agreements, sales training, and ongoing support.

Services

Everybody says they have great service. Few can prove it. We can and do every day. Whether a customer needs repairs to their car,or is in need of roadside assistance, or needs general information regarding their coverage, a member of our staff is available with the expertise to solve any situation quickly. We are a complete Service Contract representative that oversees every aspect of Customer Service, Contract Services, and Claims Adjudication.

Expertise

All Claims Associates are experts in the field and have decades of experience with automotive repair and claims adjudication. All are company certified and receive yearly technological training to keep their finger on the pulse of the automotive industry.

Technical Support

We offer full technical support to participating dealers:
– Web Quoting offers point of sale pricing and program eligibility.
– Web Claims offers a filing system that allows the dealer/repair shop to work directly with the claims department and allows expeditious claims  pocessing.
– Web Reporting enables participating dealers to review their sales and claims history on demand !